Refund policy

Returns/ Exchanges

We accept returns within 14 days of receiving goods. All returns must be unused and unworn and still in original condition to be allegeable for exchange. Hats must be returned correctly and in their boxes to keep their shape.

Unfortunately we do not offer refunds on any hats that have customisation unless deemed faulty.
We offer an exchange of goods/ size or a store credit. We do not offer monetary refunds unless the item is deemed faulty by our manufacturer.

All return shipping is at the customers cost. Postage on exchanges will also be at customers cost if an item is being exchanged and posted out again.
Customers must also show proof of purchase receipts upon all returns/exchanges along with written instructions on what they would like to do with the item/s. Along with photo proof if item is faulty.